No one wants to be in a position in which they have to go to the emergency room, but each year 135m+ Americans do end up making a visit. Given this large number, it is probably worth reading up on some tips on how to make it as smooth an experience as possible. The less anxious the patient and the individual taking them are when going to the ER, the better for everyone.
With this in mind, the American College of Emergency Physicians (ACEP) put together “ER 101,” on “What to Expect,” offering easy-to-understand tips for the situation. In addition, it makes it much easier for physicians like Dr. Josyann Abisaab – an ER doctor at the New York-Presbyterian Hospital – when dealing with their patients. The better prepared the patient’s escort is, the easier it is for them to receive adequate treatment.
According to the ACEP’s guidelines, it is a good idea to bring an overnight bag for patients who are older and frailer, since they have a greater chance of being admitted to the hospital. The patient should try to avoid food and drink before being assessed by a physician (unless there are extenuating circumstances such as diabetes). For children, a lot of ERs have a “Welcome to the Emergency Department,” coloring book facilitating the process. The ACEP’s guidelines also includes advice on: what to expect when one arrives; what information is useful to take along; where to get medical history forms; important questions to ask before leaving the ER and more.
Sometimes it can be a difficult decision whether or not to visit the emergency room. No matter what you do end up deciding, remember that it is always a good idea to get your primary care doctor involved, the sooner the better. When your primary care doctor is kept informed he will be your guide and help direct you to the care of a specialist as well as insuring that your own personal history is considered before treatment is given. Your primary care physician will also help you decide whether a trip to the ER is needed, or to an urgent care center, or if it is something that can wait until a regular appointment can be made.
Here are some guidelines to help decide what to do in different cases requiring a decision about the next step in treatment.
In the case of a child who is injured over the weekend who was already brought to the emergency room for treatment:
• Contact your child’s pediatrician and tell him/her what the ER doctors said over the weekend. If your pediatrician agrees with the assessment, then have him make an appointment for you to see the specialist that the ER doctor recommended. It is very common to need a referral to see a specialist.
• Make the appointment yourself if your pediatrician can’t get an appointment for you soon enough. Call the specialist and tell him “My doctor (give his name) said that we need an appointment with you as soon possible.”
If you feel that you need a diagnosis of an illness or other similar situation urgently then it is best to proceed as follows:
• Ask your doctor if he agrees with the urgency of the matter. If you don’t have a primary care physician, you can call a nurse’s hot-line. This is a good way to find out just how urgent it is. Just as you should not stay home if you have bronchitis, you should also not wait for hours at the emergency room for just a cold.
• Before you leave for the ER, call a local urgent care center and find out how long the wait there is. Consider going to the urgent care center instead of the emergency room if the line there is not long. If it turns out the situation is a minor one, then you’ve saved yourself a trip to the ER, and if it is truly dire, then the urgent care referral will get you into to see an ER doctor sooner.
Josyann Abisaab is an emergency room doctor practicing medicine in New York City’s Presbyterian Hospital.